FAQ

Shipping

To where do you ship? How long does it take you to process an order before it is dispatched?

We ship to all EU countries, the UK* and the USA**. The order is dispatched within 1 working day.

Is your country not on the list? Get in touch with us: info@catandwood.com, we will make sure to add your country to the list!

Shipping to the UK and the USA

You might have to pay custom duties either before the goods are delivered or when you collect them.

Where are your packages shipped from?

The packages are shipped from the Netherlands.

What are the shipping costs?

The shipping costs are displayed on the checkout page in your country currency.

Tracking

Once your order is dispatched, you will receive a track and trace code.

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

You have 10 days to change your mind and claim the refund. The return shipment costs are covered by the client.

We accept: